Refund policy

Return & Refund Policy

Last updated: 24/03/2026

At ArenaCart, we want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.

1. Returns

You have 7 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in its original packaging

  • You must provide proof of purchase (order confirmation or receipt)

Certain items are non-returnable, including:

  • Personal care items (for hygiene reasons)

  • Perishable goods

  • Customized or personalized products

  • Items marked as “Final Sale”

2. Return Process

To initiate a return, please contact us at:
📧 contact@arenacart.in

Include:

  • Your order number

  • Reason for return

  • Photos (if item is damaged or defective)

Once approved, we will provide return instructions.

⚠️ Do not send items back without approval — they may not be accepted.

3. Refunds

After receiving and inspecting your return:

  • We will notify you of the approval or rejection

  • If approved, your refund will be processed within 5–10 business days

Refunds will be issued to your original payment method.

4. Damaged or Wrong Items

If you receive:

  • A damaged product

  • A defective item

  • The wrong item

Please contact us within 48 hours of delivery with photos or video proof.

We will offer:

  • A replacement, or

  • A full refund (no return required in some cases)

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Shipping costs are non-refundable

  • We recommend using a trackable shipping service

6. Order Cancellation

  • Orders can be canceled within 12 hours of placing the order

  • After this period, the order may already be processed and cannot be canceled

7. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your payment provider

  3. If still not received, contact us at 📧 contact@arenacart.in

8. Contact Us

If you have any questions about our Return & Refund Policy, contact us:

📧 Email: contact@arenacart.in